Difficult conversations are an essential aspect of managing people. Here's how to practice and prepare for driver one-on-one meetings.
Mark Schedler - Sr. DOT Editor - J. J. Keller & Associates, Inc.
October 08 , 2021
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In the transportation industry, there’s no shortage of difficult conversations required — speeding events, falsified logs, poor roadside inspections, late deliveries — the list feels endless. The explosion of telematics has given managers tremendous visibility to drivers’ on-the-road behaviors. And digital records make it easier than ever to electronically audit records of duty status (RODS) and shipping documents to catch errors. As you reward good behavior, you should also correct poor behaviors or illegal actions — intentional or unintentional.
Too often, managers resist having these conversations because they expect an unpleasant outcome, or worse, they don’t prepare for the one-on-one and make epic and easily avoidable mistakes.
The reality is that difficult conversations are an essential aspect of managing people. Choosing not to address issues through one-on-one conversations opens your organization to unnecessary risk and potential litigation. Any behaviors that violate established and communicated policies and procedures need to be addressed and documented.
The good news is that if you practice and prepare for difficult one-on-ones, your chance of successfully changing behavior and earning the respect of those you counsel increases dramatically. Of course, you can’t control to whom you must speak. But you can control yourself and, in doing so, reduce the potential for ugly confrontations.
Consider these tips for better difficult conversations:
Encompass® Fleet Management can help you identify areas of risk that need to be addressed, whether it’s hours-of-service violations, poor driving, or another risk. J. J. Keller® ELDs and dash cameras capture specific compliance violations. At the same time, Encompass reporting notifies you of these risk-based events and allows you to document your corrective actions, including training and conversations. See it for yourself, risk-free, with a 60-day no-obligation trial of Encompass. Talk with a compliance specialist or call 855.693.5338.
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