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J. J. Keller & Associates, Inc.
P.O. Box 368
3003 W. Breezewood Lane
Neenah, WI 54957-0368
J. J. Keller employs more than 60 support specialists. Each one receives ongoing training to ensure every Encompass customer and their drivers get quick resolution on technical issues. But our support goes well beyond that!
Our customers can count on:
"Encompass saves me about 9 hours per week that I used to spend on paperwork. It's much faster to pull up information in Encompass than it is to go look through our paper files. Encompass has cut down on 90% of my DOT recordkeeping workload. That's 90% of my time that I can spend doing other things."
"Overall, I give Encompass a 10 out of 10. In my 30+ years in the business, I can say J. J. Keller's customer service is #1 and the pleasantness of everyone I've spoken with on the phone is above the norm. I have not met one person at J. J. Keller that I would not want to be friends with!"
"When our company went through a DOT audit, I told the trooper we work with J. J. Keller. The trooper told me 'They're a great company and they'll get you what you need. If you're working with them, you'll never have problems.' Talk about a confidence boost for me! I was able to call J. J. Keller and they helped me run the Encompass reports I needed to pass our audit."
"Encompass gives me tons of options to monitor our fleet. The best part about Encompass is that I get a quarterly and yearly snapshot of our drivers' performance and vehicle performance. I like the ability to monitor driver performance such as hard braking, speed events, RPMs, and mileage."
"During our last DOT audit, all our files were completely on paper. Trying to sort them all out was horrible. We only have 14 vehicles, and we had an auditor here for 7 days. I thought they'd never leave! During our next audit, we had Encompass. All the required information was documented and we knocked out our audit in just a few hours. We're just a small company, but it's nice to know that we're covered with Encompass."
"Prior to Encompass, we went from paper files to using a generic electronic records storage system. However, we were missing the workflow component to tell us when our files needed to be updated. Encompass provides notifications of files that are expiring, such as med cards and motor vehicle records."
"With the new Encompass interface, I've been able to get all of our equipment in - 100+ trucks and almost 300 trailers, plus our booms and our moffetts. That includes all the registrations, title paperwork, and maintenance. It's a huge tool for us."
"As a manager, you're always working on a variety of things every day, so there's a tendency to let your files fall behind. Before Encompass, I was using Excel spreadsheets to manage driver qualification files. Now, Encompass keeps me on top of them and helps make my day-to-day easier."