Customer Support

Dedicated to Your Success

Contact Us

We're dedicated to your satisfaction. Should you require technical assistance or customer service for the J. J. KellerĀ® EncompassĀ® Fleet Management System, rest assured our experienced support team is ready to respond to your needs in a timely, professional manner.

Support Center

Have questions? Our support center is here to guide you through the system.


Send us an email and we'll respond shortly.


Need immediate help? Give us a call. Encompass support is available Monday-Friday, 7:00am to 6:00 pm CST. Driver support available 24/7.


Use the chat button in the lower right corner of the page to start a conversation with one of our friendly product representatives.

Or, log in to your Encompass account and use the live chat feature within the app.

Driver Support - Available 24/7!

Driver Support Line

Roadside Inspection Line


Email Support

eDVIR Support:

Video Support:

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The J. J. Keller Support Difference

J. J. Keller employs more than 60 support specialists. Each one receives ongoing training to ensure every Encompass customer and their drivers get quick resolution on technical issues. But our support goes well beyond that!

Our customers can count on:

  • 24/7 Driver Support

  • 24/7 Roadside Inspection Hotline

  • Driver Training Videos and Resources

  • Implementation and Installation Services

  • Ask the Expert Feature - Safety & Compliance Experts at Your Service

  • Robust Online Support - Videos, FAQs, Guides and more

  • Regulatory Personal Assistant