Metal Sales

Metal Sales is a manufacturer of steel building components. They operate a mixed fleet of owned and leased units across the country. Denise Hall, Corporate Transportation Assistant, uses Encompass to consolidate driver and vehicle information across all locations, and ensure their drivers are safe and DOT-compliant.

Digitizing DOT Recordkeeping

The Encompass back office helps keep the company’s DOT files organized and in compliance. “Encompass saves me a lot of time and effort and helps keep things up to date and current. It’s so easy to go in and retrieve and research information I need,” said Hall. “We've customized our Encompass checklists and it helps everybody to see where they are at with company-specific requirements.”

Hall has total visibility to the company’s fleet right within the Encompass platform. “With the new Encompass interface, I've been able to get all of our equipment in – 100+ trucks and almost 300 trailers, plus our booms and our moffetts,” said Hall. “That includes all the registrations, title paperwork, and maintenance. It’s a huge tool for us.”

Driver Safety & Exoneration

“We rolled out the J. J. Keller Road & Driver Cam in the last couple years,” said Hall. “I have recalled videos from the system that we needed for accidents and incidents. It’s been instrumental in helping with insurance and driver exoneration.”

Hall is responsible for monitoring footage captured by the J. J. Keller Road & Driver Cam, looking for incidents that require driver coaching. “I look at the automatically triggered dash cam events and send them on to my supervisor who deals with the traffic managers,” said Hall. “They oversee the drivers and work with them on an individual basis to resolve risky driving and make them aware of what they need to do to be a safer driver.”

Electronic Logging

Metal Sales also relies on Encompass® with ELogs to track their drivers’ hours of service. Driver support was a primary consideration when it came to choosing an ELD provider. “We made the decision to switch over to the J. J. Keller Compliance Tablets so our drivers can call support 24/7 and get the help that they need, should they have any issues.” Hall said.

Customer Support

“I’ve been pretty happy with the level of service and support that I’ve gotten from J. J. Keller. It was pretty much a no brainer because the customer service is always there,” said Hall. “They're always here to help, or they'll send somebody down to help me. J. J. Keller takes our concerns and ideas and suggestions to heart. You couldn't ask for anything better, so why would you want to change?”

"I'm at the corporate level and take care of assisting with driver qualification. I get all the data in and make sure it's kept up to date. I send monthly reminders out to traffic managers so that they stay on top of their DLT qualification."