Crown Concepts

Cummins was looking for an intuitive ELD system for their CDL driver. After seeing the Encompass® with ELogs solution, he knew he’d found it. “Everything about Encompass is easy to use, very well-defined, and all the prompts are right in front of you. If the driver ever runs into an issue, he can call J. J. Keller while on the road, or we can do it for him,” Cummins said.

Crown Concepts uses the J. J. Keller Compliance Tablet for all-in-one electronic logging. “J. J. Keller’s compliance tablet is very easy to use. Once you power it up, the login procedure is straight-forward,” Cummins explains. “Our driver’s information is already in the app, and he can go right to it and start his on-duty hours. The whole process is simple to use, and most importantly, J. J. Keller’s customer support is phenomenal.”

Encompass gives Cummins peace of mind knowing he can check on their vehicle whenever he needs to. “What I like about Encompass is that I’m able to login and keep it up on my computer throughout the day, so I can monitor the ELD while the driver is on the road or when it’s in off-duty hours. I always know when the driving records are updated. It’s very self-explanatory and easy to monitor.”

Crown Concepts also needed a hassle-free system for fuel tax reporting, so they could focus on their core business. “We provide the fuel receipts from Encompass to file our quarterly fuel taxes. It works very well for us because we’re a limited manpower type of corporation,” Cummins says. “I’m able to handle all the logistics and fleet management on my own. It just makes sense to use the Encompass program and support provided by J. J. Keller.”

Getting the ELD and Encompass back office up and running was quick and easy. “The transition process to Encompass went extremely well,” Cummins stated. “The J. J. Keller team walked us right through the installation process and addressed any concerns we had. Encompass is a piece of cake to use!”

For Cummins, J. J. Keller’s customer support exceeded his expectations. “In my 30+ years in the business, I can say J. J. Keller’s customer service is #1 and the pleasantness of everyone I’ve spoken with on the phone is above the norm. I have not met one person at J. J. Keller that I would not want to be friends with!”