IMPROVE DRIVER PERFORMANCE WITH COACHING

Use of dash cameras make driver coaching process continuous and more authentic, especially when drivers are allowed input into the diagnosis of the events and the corrective action. According to some reports, fleets using a video-based OSM system combined with driver feedback and coaching achieved a 52% reduction in safety-critical events by fleets.

ENCOMPASS VIDEO EVENT MANAGEMENT

The J. J. Keller Encompass Video Event Management system with Dash Cam Pro captures video footage of risk behaviors known to dramatically increase the chances of a crash.  Artificial Intelligence (AI) within the Encompass Video App communicates with the back office showing trends and analytics that help easily identify which drivers need coaching and on which behaviors.  With Encompass, you can tailor driver coaching, making your training more efficient and proactively reducing the instances of such behavior in the future.

Plus, Encompass helps you target the drivers who are at greatest risk for an accident or violation. With proactive, intelligent coaching, drivers will see their performance improve and recognize your long-term commitment to keeping them as drivers, which is a huge cost savings, as new hire costs can be upwards of $10,000.

With the Dash Cam Pro you can manage the following behaviors:

COMING SOON

Later this year, Encompass will automatically generate specific training checklist items based on driver’s video events. A full integration of Encompass and the J. J. Keller Training on Demand platform will be launched by year’s end, with AI offering and assigning training, micro-learnings, and more.

DRIVER COACHING TIPS

Instructors shouldn't jump to conclusions by convincing themselves they know what happened after watching the video once and telling the driver everything they saw before the driver even has a chance to watch the video and critique themselves and comment.ned entirely after watching the video once and telling the driver everything they saw before the driver even has a chance to watch the video and critique themselves and comment.

Train Your Trainers

Great driving skills don’t equal great coaching skills. A ‘gotcha’ mentality will not work to improve driver behaviors. Instructors have to keep to the facts and not get emotional or argue with the driver. It is a skill to provide feedback without making drivers defensive.

Let Drivers Start the Conversation

Drivers should view the video clip first and explain what happened, including the impactful events that can’t be seen. Coaches should ask questions to get to the root of the behavior if a driver isn’t forthcoming or doesn’t know what to share.

Build On the Driver's Expertise

Once all the facts of the event have been uncovered, trainers should ask the driver how he/she would correct the behavior. They should build on positive driver responses, especially valid insights and recommendations, and then fill in gaps the driver didn’t cover.