Improve Driver Performance With Coaching

Use of dash cameras make driver coaching process continuous and more authentic, especially when drivers are allowed input into the diagnosis of the events and the corrective action. According to some reports, fleets using a video-based OSM system combined with driver feedback and coaching achieved a 52% reduction in safety-critical events by fleets.

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Remote Driver Coaching Workflow

The efficient algorithm of Encompass^® Video Event Management shortens the time from event to analysis, you get maximum impact on your coaching efforts. Its intelligent driver coaching workflow lets you push scored video events to the driver through a web application for near real-time driver review and coaching.

The back-office administrator can use the remote Driver Coaching Smartphone Workflow app to share videos and scores, provide coaching, and track engagement. Drivers can view videos, accept scores, comment, request a discussion, and see assigned training from Wi-Fi or cellular-connected devices. It also tracks engagement with the driver, ensuring a response and documentation of your corrective actions and reducing your risk of litigation.

Driver Coaching Tips

TRAIN YOUR TRAINERS

Great driving skills don’t equal great coaching skills. A ‘gotcha’ mentality will not work to improve driver behaviors. Instructors have to keep to the facts and not get emotional or argue with the driver. It is a skill to provide feedback without making drivers defensive.

LET DRIVERS START THE CONVERSATION

Drivers should view the video clip first and explain what happened, including the impactful events that can’t be seen. Coaches should ask questions to get to the root of the behavior if a driver isn’t forthcoming or doesn’t know what to share.

BUILD ON THE DRIVER'S EXPERTISE

Once all the facts of the event have been uncovered, trainers should ask the driver how he/she would correct the behavior. They should build on positive driver responses, especially valid insights and recommendations, and then fill in gaps the driver didn’t cover.