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CUSTOMER SUPPORT

The J. J. Keller Customer Support team is dedicated to helping you get the most from your J. J. Keller® ELogs and the Encompass® Platform. Existing customers in need of support can contact us using any method below.

 

We're Here to Help - Contact Us

 

 

DRIVER SUPPORT

800.327.1342 option 1

ROADSIDE INSPECTION HOTLINE

855.215.3637

eldsupport@jjkeller.com

 

 

ENCOMPASS  SUPPORT 

800.327.1342 option 5

7:00am to 6:00pm CT

 

support@jjkeller.com

 

 

MAIL

J. J. Keller & Associates, Inc.

PO Box 368

3003 W Breezewood Lane

Neenah, WI 54957-0368

 

THE J. J. KELLER SUPPORT DIFFERENCE

J. J. Keller employs more than 60 client services specialists at our offices and each one participates in ongoing training to ensure that every Encompass customers and their drivers get quick resolution on technical issues. But our support goes well beyond that!

Our customers receive:

  • 24/7 Driver Support
  • 24/7 Roadside Inspection Hotline
  • Driver Training Videos and Resources
  • DataQs Challenge Service
  • Exclusive Quarterly Regulatory Webcasts
  • Optional Implementation Assistance
  • Online Training Library (coming Fall 2021)
  • Ask the Expert Feature - Access to subject-matter experts
  • Robust Online Support Site - Videos, FAQs, Guides and more

Call and talk with a compliance specialist today to learn how the Encompass Platform can help you reduce risk and improve operations — 855-693-5338.

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