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CUSTOMER SUPPORT

The J. J. Keller Customer Support team is dedicated to helping you get the most from your J. J. Keller® ELogs and the Encompass® Fleet Management System. Existing customers in need of support can contact us using any method below.

 

We're Here to Help - Contact Us

 

 

DRIVER SUPPORT

 

800.327.1342 option 1

ROADSIDE INSPECTION HOTLINE 

855.215.3637

jjkellermobilesupport@jjkeller.com

 

 

ENCOMPASS  SUPPORT 

 

800.327.1342 option 3

 

7:00am to 6:00pm CT

 

support@jjkeller.com

                 

               

 

               Mail

J. J. Keller & Associates, Inc.
P.O. Box 368
3003 Breezewood Lane
Neenah, WI 54957-0368 

 

THE J. J. KELLER SUPPORT DIFFERENCE

J. J. Keller employs more than 60 client services specialists at our offices and each one participates in ongoing training to ensure that every Encompass customers and their drivers get quick resolution on technical issues. But our support goes well beyond that!

Our customers receive:

  • 24/7 Driver Technical Support
  • 24/7 Roadside Inspection Hotline
  • Driver Training Videos and Resources
  • DataQs Challenge Services
  • Quarterly Regulatory Webcasts
  • Optional implementation assistance
  • Robust online support site with videos, FAQs, guides and troubleshooting